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General Insurance Questions
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What is the difference between an insurance broker and an insurance agent?

An insurance broker deals with more than one insurance company while an insurance agent deals with only one specific company. This means that a broker can recommend the best coverage and prices based on a number of companies rather than only one.

In the event of a claim on my house or tenants policy what do I do?

When a claim occurs call your insurance broker and give the appropriate details of the claim (date it happened, what happened and police report number, etc.). The broker will then call the insurance company and the insurance company will appoint an insurance adjuster to contact you and settle the claim with you. If you are having problems with the adjuster or are unclear as to what the adjuster is basing his settlement on call your broker for further information or advice. (A vehicle claim in Manitoba is handled directly by the provincial company, MPI and claims must be reported directly to one of their claims offices).

Are there any real differences between the various companies, other than price?

Generally speaking all companies policies cover the same basic perils (fire, hail, lightning, vandalism, theft, certain types of water damage, smoke damage, etc.,). There can however, be some important differences offered. These differences are generally contained in the "special limits" contained in the policy and the various options or extensions that are available.

What are "special limits"?

Every package policy (homeowners, tenants, condo) has a number of clauses contained in the policy outlining the "special limits" of the policy. These clauses limit the amount payable for certain specific types of items such as jewelry, furs, collectibles, silverware, boat equipment, coin and stamp collections, bikes, silverware, securities and cash. In many cases most of the limits contained in this section of the policy may not be important to you. (For example if you do not have any boat equipment, the limit on boat equipment won't matter). However, there may be cases when one company's limit may be substantially different than another and if you have an item that falls under one of the special limits categories this would be a reason for purchasing one policy rather than another. Some examples of this are:

a. Bikes on some policies are limited to $300 per bike per claim while on others the limit is up to $1000.

b. Jewelry and fur limits vary from $2000 to $6000 depending on the insurance company. All companies allow you to specifically schedule jewelry and furs for specific limits. They are then insured on all risk, zero deductible basis. The cost of doing this varies from company to company but, is approximately $15 per $1000 of value.

c. Most companies limit coverage to $1000 or $2000 for collectibles and memorabilia. This means that if you have a valuable collection of hockey cards, comics, etc, these may not be properly covered. One company does not currently have a limit on this type of article.

d. There are many types of property that can be insured on special floaters or riders. These include camera equipment, musical instruments, hearing aids, boat and motor equipment, stamp and coin collection, bicycles, computers, TV dishes and antennae.

What type of options should I consider when purchasing a homeowners package policy?

There are many options available, some options are available only on newer homes, or when other qualifying criteria are met.

Some of the common options or extensions available are:

a. Sewer Back Coverage (sometimes referred to as extended water damage coverage).

This option covers damage done due to a sewer back up and includes water damage from the failure of a sump pump. In most cases this coverage is purchased in $5,000 increments and a questionnaire is required.

b. Residence glass coverage - This option reduces the deductible on glass claims (ie. the windows of your home) to $25 or $50 from the normal policy deductible of $500.

c. Single limit endorsement - This option allows you, in the event of a claim, to apply any of the limits on the policy towards a shortfall in any other category. For example, if your home is insured for $100,000, your contents for $70,000, your outbuildings for $10,000 and your additional living expense at $20,000, and you had a fire loss and discovered that the $70,000 on contents was not sufficient, you could then take coverage from either the outbuildings section or additional living expense section to apply additional coverage for your contents. This means that the total of all limits (in the above example $200,000) can be applied to the claim as needed.

I live in a condominium, what type of coverage and extensions should I be concerned with?

When you own a condominium you are not responsible to insure the building itself; this is insured under the condominium corporation policy. You do, however, need to insure your contents and tenant improvements and also protect your liability exposure. The best type of condominium policies include the following:

a. An extension to include tenant improvements. (Some policies require that you purchase additional coverage for tenant improvements while others automatically contain a 100% extension over and above the content limits on the policy).

b. Loss assessment coverage - In the event that there is a loss/claim involving the building and the condominium corporation has not properly insured the building, the unit owners can be assessed a proportional amount to cover the loss. The best policies include up to 250% (2 1/2 times) the contents limit for this. Many companies do not extend this loss assessment coverage regarding liability claims while the best coverage offered extends your liability coverage to include a liability claim against the condo corporation.

I live in an apartment which is built of concrete and has good security. Do I really need to buy insurance?

Tenants package policies include extensions of coverage to cover theft away from home (ie. theft of contents from your car). They also include liability coverage to cover you for damage that occurs through your negligence. For example if you are responsible for starting a fire in your apartment the building owner's insurance company can sue you for the cost of repairs. The liability coverage on your policy will pay for this damage if you are found legally responsible for the damage.

Auto Insurance Questions

How does Manitoba's Automobile insurance work?

In Manitoba, auto insurance is underwritten by a government corporation: The Manitoba Public Insurance Corporation and is sold under the name Autopac. All vehicle owners must purchase their insurance through the government corporation. This plan is sold through approximately 350 independent insurance brokers and a few MPI service centers. The cost for Autopac products is the same at all locations.

Driver’s Licences are available at all locations that sell Autopac.

If I am moving into Manitoba, how long do I have before I must purchase insurance on my vehicles?

Manitoba law allows you 90 days to purchase insurance on your vehicles once you become a resident of Manitoba. You should however, check with your own jurisdiction as to whether you would continue to be covered under your existing out of province coverage.

What coverage is offered by Autopac?

The "Basic" coverage which is included when you purchase insurance on most vehicles (cars and light trucks) is $200,000 liability coverage and $500 deductible all perils coverage. You can increase the liability coverage (up to $5,000,000) and reduce the all perils coverage to $300, $200 or $100 deductible for an additional charge.

Are there any discounts given for having a good driving record?

Discounts are available (up to 25%) for drivers with a good driving record. In order to qualify for discounts a driver must have a least 1 merit on their drivers license and have had no at fault accidents or major convictions. It is important that you obtain a Manitoba drivers license prior to registering a vehicle. Out of province drivers moving into Manitoba are required to provide an experience letter from their previous insurer.

What is required in order to register a vehicle?

a. If you are new to Manitoba you should obtain a Manitoba drivers license prior to registering a vehicle. If you are registering a vehicle previously registered in another jurisdiction you will be required to produce a safety inspection and the previous registration. Safety inspections done in other jurisdictions may be acceptable if they are recent.

b. For vehicles purchased in Manitoba a safety inspection, a bill of sale and a transfer of ownership document (on the back of the registration) must be supplied prior to registering a vehicle.

c. Taxes may be payable. There are no taxes on insurance, however if tax has not already been paid to a dealer when the car was purchased the 7% provincial sales tax will be payable when you register the vehicle. There are circumstances where tax may not be payable: for example if the car is a gift from a spouse or some other qualifying relative or you are new to Manitoba and you are claiming the vehicle as settler’s effects.

d. Payment can be made by cash, cheque, debit card, Visa or MasterCard. Payment can be made in full, on a quarterly basis, or on a pre-authorized basis from either your bank or credit card.

If I am involved in a motor vehicle accident in Manitoba can I sue the at fault driver of the other vehicle?

Under Manitoba law you can not sue the other driver for anything other than property damage (ie. damage to your car). No fault benefits are provided under Manitoba law that prescribe the benefits you are entitled to. Damages for injuries, loss of life are covered under these prescribed benefits and are paid without ascertaining fault in an accident.

If I cannot be sued for damages other than property damage, is it important to purchase more than the basic $200,000 liability coverage?

It is conceivable that you could cause more than $200,000 of property damage (ie. a train wreck). It is also important to remember that if you travel outside of Manitoba you can be sued if you are at fault in an accident. In other jurisdictions, particularly in the U. S. $200,000 liability coverage may not be sufficient protection.

What do I do in the event of a claim?

In the event of a claim, the claim must be reported to one of the Autopac Claim Centers. Phone to make an appointment at one of the claims centers (985-7000). An adjuster at the claims center will then estimate damages, take statements, etc.

Autopac brokers do not handle claims, however if there are questions related to claims they may be able to answer your questions.

Where can I obtain a new drivers licence?

All Autopac brokers and MPI service centers can issue new drivers licences and renew current licences. For new licences proof of identity (passport, birth certificate, proof of Canadian Citizenship etc) and proof of Manitoba residency (bank statement, hydro bill etc showing your Manitoba address) will be required. Drivers’ licences are renewable annually with the expiry date fixed at four months after your birth date.

For more information refer to the MPI website.

If you have any questions about insurance please e-mail us and we would be happy to respond (contact info).

© 2006 G.K. Braun Insurance Services Ltd.